Calm, coordinated response when minutes matter
Borrowing from the playbooks of global responders like Cypfer, our TAG team delivers a Canadian-first incident response program that neutralises ransomware crews, dismantles email fraud, and restores trust across your stakeholders.
Ransomware Response
Swift, decisive containment to neutralize encryption events and restore business operations with minimal dwell time.
- 24/7 triage desk mobilises containment engineers, legal, and communications in an hour or less.
- Kill-switch playbooks isolate impacted endpoints, hypervisors, and SaaS tenants while preserving forensic artefacts.
- Forensic imaging and volatile memory capture across Windows, macOS, Linux, and network appliances.
- Ransomware note intelligence, extortion site monitoring, and negotiation support that aligns with sanctions guidance.
- Parallel recovery streams coordinate clean-room rebuilds, backup validation, and resiliency hardening.
- Executive and board briefings translate technical impact into operational decisions in plain language.
Business Email Compromise Mitigation
Rigorous investigation and remediation of business email compromise from first alert to long-term resilience.
- Expert Analysis – seasoned investigators rapidly scope mailbox abuse and financial exposure.
- Full-Service BEC Investigations – tenant reviews, audit log sweeps, and formal reports that close insurance and legal gaps.
- Email Authentication Implementation – DMARC, SPF, and DKIM enforcement to block spoofing and unauthorised relays.
- Collaborative Partnership – we work shoulder to shoulder with your IT team or MSP to embed best practices.
- Phishing Simulation Training – tailored exercises build instinctual detection skills across the workforce.
- Email Security Assessment – configuration reviews highlight risky forwarding rules, legacy protocols, and shadow inboxes.
- Advanced Threat Detection – AI-driven behavioural analytics and inline filtering neutralise evolving BEC tactics.
- Compliance Assistance – guidance to meet industry, privacy, and financial reporting obligations tied to business email security.
- Continuous Monitoring & Threat Intelligence – round-the-clock telemetry, takedowns, and alerting as adversaries pivot.
Cloud Investigation
Deep inspections across public cloud stacks to trace unauthorised access, data exfiltration, and misconfiguration at scale.
- Comprehensive log ingestion from CloudTrail, Entra ID, Defender for Cloud, VPC Flow Logs, and more.
- Blast-radius mapping that ties IAM roles, service principals, and workload identities to attacker paths.
- Misconfiguration and drift analysis aligned with CIS benchmarks and cloud security posture tooling.
- Data loss investigation leveraging object access histories, KMS telemetry, and DLP indicators.
- Remediation sprints to reinstate least-privilege policies, conditional access, and MFA enforcement.
- Executive reporting that translates cloud-native findings into compliance evidence for audit, SOC 2, and ISO 27001.
Web Application Investigation
Meticulous analysis of web applications and APIs to eradicate intrusion footholds and harden customer-facing services.
- Timeline reconstruction using WAF logs, CDN telemetry, and application traces to pinpoint exploit chains.
- Source-code reviews and dependency audits uncover hidden injection points and vulnerable libraries.
- Runtime hardening that includes RASP, enhanced logging, and zero-trust service segmentation.
- Credential stuffing and session hijack detection paired with mandatory credential rotation guidance.
- Data integrity validation, PCI/PII impact assessment, and coordinated disclosure support where required.
- Developer enablement workshops embed secure coding and threat modelling into future release cycles.
APT & Nation-State Investigation
Advanced tradecraft to surface stealthy adversaries, dismantle persistence, and protect high-value missions.
- Hunt operations correlate EDR, SIGMA, and telemetry to uncover living-off-the-land techniques.
- Malware analysis lab deconstructs implants, beacons, and droppers to deliver actionable detection rules.
- Identity security assessments seal golden SAML, Kerberos, and hybrid identity abuse pathways.
- Network containment leverages microsegmentation, deception grids, and rapid certificate rotation.
- Executive and legal coordination for cross-border notification, law enforcement engagement, and insurer communication.
- After-action hardening roadmap prioritises zero trust milestones, tabletop exercises, and crisis playbooks.
Dark Web Investigations & Monitoring
Continuous intelligence sweeps across dark web, forums, and leak markets to protect brands, credentials, and stakeholders.
- Persistent monitoring of Tor, Telegram, and closed forums for chatter tied to your organisation, clients, and suppliers.
- Automated credential harvesting with takedown coordination and password reset campaigns.
- Brand and executive protection that tracks doxxing, fraud kits, and insider recruitment attempts.
- Intelligence fusion centre enriches sightings with TAG telemetry to prioritise response actions.
- Threat actor profiling informs negotiation posture, law enforcement outreach, and crisis communications.
- Monthly briefings translate intelligence into board-ready metrics, remediation tasks, and policy updates.
Why organisations trust Solutioners TAG
Every investigation blends forensic depth, legal rigour, and board-ready communication. We stay engaged beyond containment to harden your environment and prepare teams for the next attempt.
Canadian breach leadership
Our bilingual breach coaches meet mandatory reporting obligations under PIPEDA, Alberta PIPA, and Québec Law 25 while guiding executive teams through insurer and regulator engagement.
Integrated legal, forensic, and recovery
Dedicated incident commanders coordinate legal counsel, forensics, managed infrastructure, and communications so decisions arrive faster and evidence is preserved for litigation or regulatory review.
Resilience baked into every close-out
Each engagement finishes with a rebuild roadmap covering zero trust architecture, tabletop exercises, awareness training, and evidence packs for auditors and insurers.
Ready for the next call
Our retainer program pairs threat hunters, breach coaches, and partner counsel so you have a single number to call when an alert escalates. We integrate with your MSP or internal team in advance, align runbooks, and rehearse the first 48 hours together.
Why rapid reporting matters
Every minute counts. Prompt triage reduces blast radius, protects revenue, and keeps clients confident while the engineering team works the fix.
Average data breach cost in Canada when detection lags.
The incident lifecycle
- 1Detect
Identify anomalies, alerts, or client-reported issues.
- 2Report
Acknowledge quickly, capture impact, and open the golden ticket.
- 3Triage
Assign severity, priority, and route to the correct responders.
- 4Resolve
Contain, eradicate, and recover while communicating proactively.
- 5Review
Validate fix, close the loop with the client, and capture lessons learned.
Severity levels & response expectations
Widespread outage, data breach, or core function down.
Major degradation affecting revenue workflows.
Important feature impaired with workaround available.
Minor performance or cosmetic issue.
The Solutioner's Incident Reporting Playbook
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