Calm, coordinated response when minutes matter
Borrowing from the playbooks of global responders like Cypfer, our TAG team delivers a Canadian-first incident response program that neutralises ransomware crews, dismantles email fraud, and restores trust across your stakeholders.
Ransomware Response
Swift, decisive containment to neutralize encryption events and restore business operations with minimal dwell time.
- 24/7 triage desk mobilises containment engineers, legal, and communications in an hour or less.
- Kill-switch playbooks isolate impacted endpoints, hypervisors, and SaaS tenants while preserving forensic artefacts.
- Forensic imaging and volatile memory capture across Windows, macOS, Linux, and network appliances.
- Ransomware note intelligence, extortion site monitoring, and negotiation support that aligns with sanctions guidance.
- Parallel recovery streams coordinate clean-room rebuilds, backup validation, and resiliency hardening.
- Executive and board briefings translate technical impact into operational decisions in plain language.
Business Email Compromise Mitigation
Rigorous investigation and remediation of business email compromise from first alert to long-term resilience.
- Expert Analysis – seasoned investigators rapidly scope mailbox abuse and financial exposure.
- Full-Service BEC Investigations – tenant reviews, audit log sweeps, and formal reports that close insurance and legal gaps.
- Email Authentication Implementation – DMARC, SPF, and DKIM enforcement to block spoofing and unauthorised relays.
- Collaborative Partnership – we work shoulder to shoulder with your IT team or MSP to embed best practices.
- Phishing Simulation Training – tailored exercises build instinctual detection skills across the workforce.
- Email Security Assessment – configuration reviews highlight risky forwarding rules, legacy protocols, and shadow inboxes.
- Advanced Threat Detection – AI-driven behavioural analytics and inline filtering neutralise evolving BEC tactics.
Why organisations trust Solutioners TAG
Every investigation blends forensic depth, legal rigour, and board-ready communication. We stay engaged beyond containment to harden your environment and prepare teams for the next attempt.
Canadian breach leadership
Our bilingual breach coaches meet mandatory reporting obligations under PIPEDA, Alberta PIPA, and Québec Law 25 while guiding executive teams through insurer and regulator engagement.
Integrated legal, forensic, and recovery
Dedicated incident commanders coordinate legal counsel, forensics, managed infrastructure, and communications so decisions arrive faster and evidence is preserved for litigation or regulatory review.
Resilience baked into every close-out
Each engagement finishes with a rebuild roadmap covering zero trust architecture, tabletop exercises, awareness training, and evidence packs for auditors and insurers.
Ready for the next call
Our retainer program pairs threat hunters, breach coaches, and partner counsel so you have a single number to call when an alert escalates. We integrate with your MSP or internal team in advance, align runbooks, and rehearse the first 48 hours together.
Why rapid reporting matters
Every minute counts. Prompt triage reduces blast radius, protects revenue, and keeps clients confident while the engineering team works the fix.
Average data breach cost in Canada when detection lags.
The incident lifecycle
- 1Detect
Identify anomalies, alerts, or client-reported issues.
- 2Report
Acknowledge quickly, capture impact, and open the golden ticket.
- 3Triage
Assign severity, priority, and route to the correct responders.
- 4Resolve
Contain, eradicate, and recover while communicating proactively.
- 5Review
Validate fix, close the loop with the client, and capture lessons learned.
Severity levels & response expectations
Widespread outage, data breach, or core function down.
Major degradation affecting revenue workflows.
Important feature impaired with workaround available.
Minor performance or cosmetic issue.
The Solutioner's Incident Reporting Playbook
Dive into the full 2025 landscape analysis for Canadian operators—including market forecasts, threat trends, SMB preparedness gaps, and practical recommendations for boards, security leaders, and policymakers.